Your Order Processing & Dispatch
Ordering from our website can’t be any simpler, our website receives live stock information from our warehouses therefore, if you can put your items of interest in the quantity you desire into your basket, this means we have the stock physically available to process and dispatch with our usual delivery times. In cases where your items of interest is not available then you can request an ETA (estimated time of arrival) for the item, our sales team will receive this request and reply back to you as quickly as possible with the information obtained from our purchasing department.
Once all your items are in your basket, just before the payment process, there is a small questionnaire that helps the hauliers to ensure that your delivery is made successfully and safety. There is one thing we kindly request from our customers and that’s to ensure the postcode used to calculate the shipping cost is the same as the delivery postcode received through the payment section, if different, this unfortunately can cause a little delay in processing an order while confirmation is requested from our customers.
Our sales team will receive your order confirmation e-mail and order in our system. Upon assessment of customer provided questionnaire answers, orders are than processed by our sales team who will send the order to our warehouse and book the haulier collection.
Your order progress is always updated through each stage on our system from when your order is received by our sales team to our warehouse staff preparing the order on a pallet to when it is packaged and shipped, so if you ever need an update please contact our sales team.
Warehouse staff take multiple shipping photos prior to orders being loaded on the haulier’s vehicle, as to ensure all records are kept and can be forwarded to our customers on request.