Frequently Asked Questions
How do I order?
It is quite simple. You can order either online or over the phone. For online orders, you can pay by Paypal, which is used anywhere and everywhere on the web. Paypal uses industry standard security checks and 100% secure. We never get to see your card details and no charges will be made to your card without your knowledge. If you prefer, you can also ring our office for payment, your order will be processed instantly and you will receive an order confirmation within 15 minutes.
How do you deliver?
We use courier, haulier services or Royal Mail depending on the size and weight of the items that will be delivered. Delivery prices are calculated during the checkout process, once the full postcode is entered. For more information, please contact our office.
How do I pay?
Paypal accepts major cards which are Mastercard, Visa, American Express. In our office, other major credit cards are accepted except American Express. We do accept bank transfers and cheque payments, too. Please note that for security reasons we only ship to registered addresses of your card. If you need delivery to somewhere else, you can register that address by asking your credit card provider or you could pay via bank transfers or cheques (5 working days clearance time).
Can I return?
You can return any items or your whole order within 14 days as long as they are in resaleable/original condition (see terms & conditions). Refunds will be done with the same way the payment was received. Please note that unsuitable packaging might result in damages and in case any damages occur, the cost of damaged items might be deducted from your refund. In the event of a return request, our office will advise you how the items should be packed. We always recommend our customers totake pictures of the condition of the tiles and the pallet before returning back to us if a 3rd party transport company is being used.
Can I collect my order?
We have multiple warehouses and products are stored in separate locations. If you would like to collect your order, please contact us and we will advise about how to collect the goods and from where.