Delivery Information

Tile pallets are generally very heavy & bulky. All deliveries are contracted out to nationwide haulier networks and by HGVs with a tail lift and the order will be off-loaded at the nearest kerb-site to your property. As the drivers are not insured to bring the order into your property, please make sure suitable arrangement to bring the order into the property on their arrival. Please advise when placing the order if there are parking restrictions, small lanes, low bridges etc that will delay your delivery. 

 

Economy Service

The order will be delivered within 2 to 4 working days of dispatch. The delivery company will call and book a delivery date. Delivery times are between 8am and 6pm (please call for more details, if you need any more information or you have got special needs). 

 

Next Day Service

Delivery will be made on the next working day of dispatch. Delivery times are between 8am and 6pm (please call for more details, if you need any more information or you have got special needs). 

 

AM Delivery

For a small additional charge, your order can be delivered before 1pm. Please note this service is only available with overnight delivery. 

 

Saturday Delivery

For a surcharge, your order can be delivered on a Saturday. Please note this service is only available with overnight delivery. 

 

Re-deliveries

You or somebody you nominate must be at the delivery address to receive the order. Otherwise, it is taken back to the local depot and you will be charged for re-delivery. 

 

Damages & Claims

Tiles are fragile by nature, especially natural stone tiles. Even though we try our level best to prevent any breakages during transportation, it might occur from time to time due to mishandling of pallet(s) by hauliers / couriers. When you receive a delivery, you must follow the guidelines explained below, otherwise you might not be covered for replacements in the event of any breakages:

1) Check the tiles and the condition of the pallet(s). Normally damages might occur on the top side and along the edges therefore please remove the packaging and check if there are visible damages.

2) Check if the packaging is tempered with. If it is the case, do not accept the delivery.

3) Sign the delivery note. If there are any damages, the delivery note must be signed as DAMAGED. If the delivery note is signed UNCHECKED, you may not be covered for replacements.

4) You must report the damages within 72 hours. Also please take pictures of the damaged items and the condition of the pallet(s) as this will help with your claim. 

Delivery Delays

Our deliveries are contracted to national transport companies. There are many parties involved in deliveries (from local depots, hubs etc) therefore in exceptional circumstances, delays might occur even though a delivery date is agreed upon. In these rare instances, our company can't be held responsible for any kind of damage or delay. Please do not book any tilers or contractors until the tiles are delivered safe and secure.