Welcome to Travertine Store’s website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Representatives by e-mail, or call us on 08443 814 191 between 9am-5pm in weekdays, and 10am-2pm on Saturdays. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary). Inbound and outbound calls may be recorded for quality monitoring and training purposes.

Use of the website

Access:

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration:

You warrant that:

• The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

• You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail, or calling us on 08443 814 191.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity:

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights:

We reserve the right to:

• modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

• change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

Third party links:

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Privacy:

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us. You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We use your information only for the following purposes:

• Processing your orders;

• For statistical or survey purposes to improve this Website and its services to you;

• To serve website content and advertisements to you;

• To administer this website;

• If you consent, to notify you of products or special offers that may be of interest to you.

• We do not pass any of your information to any third parties for marketing purposes.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Terms & Conditions of Sale

1. Definitions:

“Company” is TRAVERTINE STORE LTD (Company No: 07430657 registered at 15a Fennel Street, Loughborough, LE11 1UQ); “Contract” means the contract for the purchase and sale of goods; “Buyer” is any person, firm, company or organisation to whom goods are being sold by the Company; “Goods” means a product displayed for sale on the Website or elsewhere; “Price” means the Price of Goods inclusive of VAT, but exclusive of delivery costs; “Conditions” means these terms and conditions and the Special Conditions; “Writing” includes fax transmission, electronic mail and comparable means of communication.

2. Basis of the Sale:

Buyer places order and agrees to buy, and the Company agrees to sell the Goods, subject to these Terms and Conditions. No amendment or modification of or substitution for these Conditions (even if included in or referred to in the document placing the order) is binding unless specifically accepted by the Company in Writing. This Contract replaces and/or supersedes any prior written or oral agreements, representation or understanding between the Company and the Buyer (including Company sales staff) in respect of the Goods that are being sold. The onus is on the Buyer to check and ensure that all details relating to the order are correct and provide the Company with relevant information relating to the environment in which the goods are intended to be used and for their delivery. The Company at its discretion can provide estimates of Goods but this will be based on general guidance only and the Buyer should not rely on this estimate. It shall be the Buyers responsibility to ensure they have ordered the correct quantity of goods and the Company shall not be responsible for any shortfall or surpluses. Where products are supplied in a pattern format involving different sized products to complete a pattern the Company reserves the right to only supply the pattern as a whole and not individual constitute parts.

3. Quotation:

3.1 Unless previously changed or withdrawn, the Company’s quotation shall be valid for 30 days only. The Company’s quotation is not an offer but merely an invitation to the Buyer to make an order for Goods under these Conditions.

3.2 The Company reserves the right to change the Price by giving the Buyer notice at any time before delivery to reflect any increase in the cost of the Goods to the Company (any factors beyond the Company’s control including foreign exchange fluctuations, alteration of duties and such like). If the Buyer receives a notice pursuant to change in the Price the Buyer is entitled to cancel the order without penalty by giving not less then 2 working days notice to the Company in Writing. If an order which has been accepted by the Company is either cancelled or varied by the Buyer, then the Buyer shall be responsible to pay the Company any costs, losses, or expenses properly and reasonably incurred or suffered by the Company as a result of the cancellation or variation.

4. Product & Samples:

4.1 All descriptions, images, (in both print and on the internet) advertising, and specifications are for purposes of providing an approximate illustrations of the goods and their accuracy cannot be guaranteed by the Company.

4.2 The Company is under no liability in respect of natural and geological variations occurring in terms of colour, markings, texture, size, and between consignments, which are beyond the control of the Company.

4.2(a) Buyers who order from the travertine range, i.e. ‘Honed & Filled’ must accept the following natural occurrence; cavities found on the surface, not those inside are filled with cement-based compound at the factory. After installation, those cavities that are just underneath the surface may appear due to wear and tear. These internal cavities may appear in no specified time i.e. 3 months, or 3 years which may not be controlled or prevented.

4.3 The sample is supplied within the Company’s tolerance limits of size, texture and colour variation. The Company cannot guarantee to match shades of the samples presented or any previous orders supplied.

4.4 All natural tiles are to a greater or lesser extent porous and need to be impregnated with industry recognised materials. Some stones may be easily scratched and / or is subject to pitting /chipping.

4.5 Stone delivered to site must be stored securely in suitable conditions. Tiles must always be stacked and stored vertically (on edge) but not on hard surface as this can cause unnecessary edge chipping.

4.6 The company strongly suggest that all tiles are blended before installation. The installer must have an understanding of blending requirements or special patterns as part of the skills.

4.7 Buyer should always consider wastage on each project before ordering, for instance minor damage to some stones which may occur in transportation or during site handling, site cutting and grading.

4.7(a) An order should always include an additional 10% to allow for wastage to cover, cutting, minor imperfections, and breakage.

4.8 Whilst sorting tiles to ensure suitable blending, normal practice calls for segregation of tiles with minor damages or some unusual markings. They can be used where cut tiles are required, or in less visible locations. Natural stones is particularly susceptible to colour and tonal variations from batch to batch.

4.9 Stone tiles are always packed in wet conditions at the factory and cannot properly dry out until unpacked; they will lighten in colour as they dry. It is therefore essential that all tiles are completely dry prior to installation to be able to assess any colour variation present. To check this, it may be necessary to place a tile in front of a direct heat source to see the true colour of the stone when it is totally dry.

5. Prices and Terms of the Payment:

5.1 Prices are subject to alteration or withdrawal without notice.

5.1(a) Prices include VAT but exclude delivery charges.

5.2 Orders can only be accepted subject to these Conditions and that Goods will be invoiced at Prices ruling on the date of payment.

5.3 Subject to any special terms agreed in writing between the Company and the Buyer the terms of payment are as follows:

5.4 For all orders, Payment must be received in full or payment must reach into the bank account of the Company (cleared funds) prior to dispatch of the order.

5.5 Liability for payment for Goods shall arise at the time of the order. If payment is not received prior to delivery the Company reserves the right to charge interest on overdue amounts at the rate of 6% per annum above Barclays Bank Plc base rate from time to time until the payment is made in full.

5.6 Special orders must be paid in full and once ordered are not retractable.

5.7 Any Goods purchased ex-display or special offer tiles are sold as seen and the onus is on the Buyers to satisfy themselves as to the quality at time of purchase. No refunds/exchanges will be available on these goods.

6. Delivery:

6.1 Delivery charges shall be paid by the Buyer and will vary dependent on size, weight and distance from the Company warehouses.

6.2 Any dates quoted for delivery of the Goods are approximate only and the Company will endeavour to have the Goods delivered to the delivery address on the delivery date but the time for the delivery shall not be of the essence unless previously agreed by the Company in writing.

6.3 Where the Goods are to be delivered in instalments, each delivery shall constitute a separate contract and failure by the Company to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat the Contract as a whole as repudiated.

6.4 Delay due to circumstances outside the control of the Company shall not entitle the Buyer to cancel any order or refuse delivery.

6.5 The Goods will be off-loaded at the nearest accessible point to the delivery address at the discretion of the driver, which may be kerbside. 6.6 The Buyer shall inform the Company of any access restrictions or difficulties for a large lorry with tail-lift (and pump truck) and that Buyer must ensure a suitable/responsible person is at the delivery address at the time of the delivery to supervise the off-load and to sign for the Goods.

6.7 The Buyer shall be responsible for the movement from the vehicle off-load position to its final destination (onwards handling).

6.8 If delivery is unsuccessful due to no one being at the delivery address at the time of delivery or due to the Buyer failing to inform of private inaccessibility or relevant restrictions, the driver will retain the Goods and the Company will await further instructions from the Buyer. Note the Buyer will be charged additional delivery charge in these instances (for every attempt to re-deliver).

7. Examination, Reporting Damage and Acceptance:

7.1 The Company takes care to ensure all Goods leave in perfect condition. All Goods are dispatched with a seal. If this seal has been tempered with in any way, please do not accept the delivery of the Goods, and report to the Company immediately.

7.2(a) Goods delivered to the Buyer must be checked immediately upon delivery and any damages /shortages / incorrect items must be recorded on the delivery note of the transportation company. Delivery note marked ‘unchecked’ or failure to record damage will be deemed as acceptance as no damage and no shortage and Company will not accept any claim thereafter.

7.2(b) Take a digital photo of the damaged items and forward to us with a written statement of damages within 48 hours as this will enable the Company to claim against the carrier.

7.3 If confirmed & accepted by the Company, shortages, damaged and incorrect deliveries notified to the Company wherever possible will be remedied within a further 14 working days subject to availability and transportation.

7.4 The Company reserves right not to replace damaged tiles if the total amount is less than 5% of the total order.

7.5 The Buyer shall deemed to have accepted the Goods, if they are not returned or rejected within 7 working days of delivery or the Goods have been fitted/fixed or attempted to fit/fix to a wall or floor.

8. Cancellations & Returns:

8.1 In the unlikely event that the Buyer is unhappy with the Goods supplied, the Buyer has the statutory right to cancel this contract within 7 working days of the delivery (except for those orders which were specifically made) and that the Goods must be returned to the Company within 14 days and the purchase price will be refunded in full on confirmation that the Goods are in the same condition including original packaging as delivered.

8.2 No returns will be accepted after 7 working days. In exceptional circumstances, Goods may be accepted for credit and where such consent is given a minimum re-stocking fee of 20% of the Price of the goods will be charged plus any delivery charges where applicable.

8.3 In all cases the Buyer shall pay for the cost of sending the Goods back to the Company and shall pay for the cost of receiving the goods from the Company.

9. Risk:

9.1 Risk of damage to or loss of the Goods shall pass to the Buyer upon delivery.

9.2 Notwithstanding delivery and the passing of risk in the Goods, or any provision of these Conditions, the ownership in the Goods shall not pass to the Buyer until the Company has received full payment or by way of cleared funds in full of the Price of the Goods.

10. Liability:

10.1 No part of this Contract affects the Buyers statutory rights.

10.2 The Company shall not be liable to the Buyer or be deemed to be in breach of the Contract by reasons of delay performing, or any failure to perform, any of the Company’s obligation in relation to the Goods, if the delay or failure was due to Act of God, the Buyers act or any cause beyond the reasonable control of the Company.

10.3 The Company accepts no liability for consequential loss or damage to property, which is attributed to the failure of the goods supplied whether due to accident, abuse, and incorrect technical assessment by the Company. In any event the Company’s maximum liability in all cases shall be limited to the invoice value of the Goods supplied.

11. General:

11.1 If any provision of these Conditions is held by any competent authority to be invalid or un-enforceable in whole or in part, the validity of the other provisions of these Conditions and the remainder of the provision in question shall not be affected.

11.2 This Contract shall be governed by the laws of England and both the Company and the Buyer agree to submit to the non-exclusive jurisdiction of the English courts.